Privacy Policy
Who are we?
In this section, provide a brief description about RedTape, what it does, its principal place of business and which geographies it operates.
Red Tape is a well-known Brand of Footwear and Clothing for Men, Women and Kids. It provides International Styles and World-Class Quality through Shoes, Apparels and Accessories for all age groups. Its footprint spans across 37 Countries over 6 Continents. It owns a Portfolio of Well-Recognized Brands: Its Growth over the years is a Function of Operating responsibly. Environment-friendly practices have been integrated into our operations to reduce Waste, Optimize Resources and Minimize the negative impact on the planet.
To whom does this privacy statement apply?
This privacy statement applies to our website visitors who may visit our website to enquire about the services / products that we offer, make enquiries, and subsequently place orders through this website. This privacy statement complies with the extant Indian IT Act 2000 and the IT Rules 2011
III. What personal information do we collect, from whom and why?
| Personal information collected | From whom? | Why is this collected? |
|---|---|---|
| Name, email address, telephone number, address including shipping address, city, pincode, password | Online visitors who register themselves through our website | For identification of the purchaser and further dispatch of the products that are ordered online through our website |
| Gender | In order to address the clients appropriately | |
| Billing address | From customer | To transact with the customer |
| Credit card information (the data is stored with the payment gateway | To receive payments | |
| Mobile numbers | Our prospects & customers who register their mobile numbers with us. | To inform our prospects and customers about our new offerings and campaigns |
Do we collect & process any sensitive personal data or information about you?
We do not collect your credit card information but redirect the site on to third part secure Payment gateway, https://secure.ccavenue.com/
to complete the payments that you wish to complete using your credit card.
Passwords submitted by the users on the website users while registering themselves on their website for login and check the My account is stored in an encrypted format.
Who do we share your Personal Information with?
For the purpose of operating our business, we may transfer information between www.redtape.com & REDTAPE LIMITED. and our preferred service providers who use that information only to conduct www.redtape.com & REDTAPE LIMITED. business.
For example, they may handle www.redtape.com & REDTAPE LIMITED. credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management.
We provide our preferred service providers with the information proportionate to their need to perform their services and work with them to protect your personal information. We also contractually bind such service providers to stringent contractual provisions in accordance with the applicable law in force to maintain the privacy and security of your personal information.
This website is operated, in whole or in part, from India. By using this Website, regardless of where you live in the world, you consent to have your personal information transferred to and processed only within India and allow www.redtape.com & REDTAPE LIMITED. to use and collect your personal information in accordance with this Privacy statement.
With whom do we disclose your personal information
We may also be required to disclose your personal information to law enforcement authorities In India & abroad (Redtape team to confirm if law enforcement requests outside India are entertained) under a valid court order for investigations that lawfully permits such disclosures.
On a periodic basis, we will also disclose your personal information to our external third-party independent auditors, who are required to audit our business practices and books of account as part of the statutory financial audits or any other audits we may undergo from time to time.
How long do we retain your personal information?
Redtape team to clearly indicate what category of personal information is retained and for how long and how is this deleted securely post the expiry of the retention period (Refer the table below)
| Category of personal information | How long do we retain it | Purpose |
|---|---|---|
| Demographic information (Name, age, gender) |
Perennially | Transactional information may be required for statutory and legal purposes |
| Location information (Address, pincode) |
Perennially | Transactional information may be required for statutory and legal purposes |
| Communication information (email address Financial information (credit card) |
Perennially | Transactional information may be required for statutory and legal purposes |
How can you access, correct, modify, or delete your personal information that we have with us?
To modify or delete the information you have provided during registration, please login and update your profile. To unsubscribe from an email, please follow the instructions in the email that you would receive once you click on the “unsubscribe link “that you would see in each of our emails to you.
Be sure to include your first and last name and account email address in the “message” box.
To unsubscribe from SMS, MMS, or other mobile messaging, please follow the instructions in the messages you receive.
Communications in Progress/Sales and Service Information Please note that even if you have unsubscribed from any www.redtape.com & REDTAPE LIMITED communications due to production schedules, you may still continue to receive communications that are already in production.
Also, if you request your registration information be deleted or if you unsubscribe from communications, we may only retain some minimal information about your sales transactions or service inquiries for future service requests, defending our own legal interests in potential litigations and lawsuits. Such records will be retained based on the retention period that we have defined for the respective records (refer section VII above)
How do we Protect and keep your personal information Secure?
At Red Tape, online safety and information security of our esteemed customers and prospects is extremely important. We take reasonable technical and non-technical measures to maintain the confidentiality, integrity, and availability of your personal information, thereby helping us preserve your privacy.
X. Grievance Redressal
For any grievances that you may have about our data privacy and / or queries that you may have about our web privacy statement, please write to (customercare@redtapeindia.com or call to +91 7836850000). While writing to our grievance officer, please mention your name and a clear explanation of your grievance/query for us to serve you better within the stipulated timeline of 30 calendar days.
Our cookie policy and usage
We are not using Cookie in our website.