COMMON AND SIMPLIFIED NORMS FOR PROCESSING INVESTOR'S
SERVICE REQUESTS BY RTAS AND NORMS FOR FURNISHING PAN, KYC DETAILS AND NOMINATION

As an on-going measure to enhance the ease of doing business for investors in the securities market, SEBI, has from time to time prescribed common and simplified norms for processing investor's service request by Registrars to an Issue and Share Transfer Agents (RTAs) and norms for furnishing PAN, KYC details and Nomination. In this direction SEBI vide its circular - SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/37 dated March 16, 2023, has mandated furnishing of PAN, Nomination, Contact Details, Bank Account details and Specimen Signature ("mandatory KYC") by the shareholders holding shares in physical form before 30th September, 2023

SEBI has also stipulated that if the shareholders holding shares in physical mode do not update the PAN, KYC and Nomination details or these details are not made available to the Company/their Registrar and Share Transfer Agents (RTA) on or after 1st October, 2023, then such folios shall be frozen by RTA as per the directive issued by SEBI.

These include requirements pertaining to:

  • Mandatory furnishing of PAN, KYC details and Nomination by holders of physical securities.
  • Freezing of Folios without PAN, KYC details and Nomination.
  • Attestation of documents.
  • Mode for providing documents/details by investors for various service requests.
  • Standardized, simplified and common norms for processing investor service requests.
  • Forms for availing various Investor services.
  • Indemnity.
  • KYC details across all folios of the holder, maintained by the RTA.
  • Timelines for registering of / updation of / change in PAN, KYC and nomination.
  • Display of contact details of RTAs.
  • All objections by RTA to be raised in one instance.
  • Electronic interface for processing queries and complaints.

Form-SH-14

Form-SH-13

Form ISR-5

Form ISR-4

Form ISR-3

Form ISR-2

Form ISR-1

Online Dispute Resolution Portal :

IMPORTANT COMMUNICATION TO SHAREHOLDER

Subject: Awareness about Online Resolution of Disputes in the Indian Securities Market through Online Dispute Resolution (‘ODR’) Portal.

Securities and Exchange Board of India (‘SEBI’) vide circular no. SEBI/HO/OIAE/OIAE_IAD1/P/CIR/2023/131 dated July 31, 2023 provided guidelines for online resolution of disputes in the Indian securities market through establishment of a common ODR Portal which harnesses online conciliation and online arbitration for resolution of disputes arising between investors/clients and listed companies or specified intermediaries/regulated entities in the securities market.

SEBI vide circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/135 dated August 4, 2023 further clarified that the investor shall first take up his/her/their grievance with the Market Participant (Listed Companies, specified intermediaries, regulated entities) by lodging a complaint directly with the concerned Market Participant. If the grievance is not redressed satisfactorily, the investor may, escalate the same through the SCORES Portal

https://scores.gov.in/scores/Welcome.html. After exhausting the above options, if the investor is not satisfied with the outcome, he/she/they can initiate dispute resolution through the ODR Portal. The SMART ODR Portal can be accessed at:https://smartodr.in/login.