You can return any products that fails to meet your expectation, no questions asked, as long as it is in its original packaging and is accompanied with its invoice.
Please contact our Customer Care within 30 days of having received the product. We can also arrange to pick up the product from the shipping address registered with us or in case we can’t arrange pickup from you location, please dispatch the products to our address Bigshoebazaar.com Pvt Ltd, M-7, Second Floor, M Block Market, Greater Kailash II, New Delhi, 110048. We will refund your shipping charges limited to Rs 150 only.
We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
This policy is only for customer in India and we won’t be able to provide exchange, returns or refunds to our international customer due to prohibitive shipping cost.